Corporate News

Remote Support System: Pecold’S Ice Making After Sales Service

Posted on by 佩科尔德
“When the engineers of multinational companies are still applying for visas, our parts have already arrived at your factory. We provide you with: free international express delivery for core parts that are not damaged by human factors within the one-year warranty period. Shorten the downtime of your equipment.
  • Provide you with online video guidance for replacement to ensure correct installation.
  • The price of industrial ice machine is 30% lower than that of international brands, and we provide you with self-designed maintenance solutions.
 

Ice Maker Quality Assurance

Our ice makers have CE certification and pass ISO9001 quality standard testing
In the following extreme environments, our industrial ice makers operate stably
  • Lome Port in West Africa: Stable operation for more than 40,000 hours in a moderately high temperature air environment
  • New Delhi Slums in India: Under the condition of voltage fluctuations of 25%, the industrial ice maker has an undamaged rate of more than 95%
 

Unique Design Of Industrial Ice Makers

  • Tube ice machine: Tubular evaporator design, vertical arrangement (diameter 20-50mm) inner wall ice, copper tube ice tube evaporator three high heat dissipation efficiency, compressor can be customized according to your needs: Bitzer, hangzhong, laifukang.
  • Flake ice machine: vertical/horizontal stainless steel drum improves icing efficiency rate, stainless steel rotating blade, fast ice output, millimeter wave radar real-time monitoring, automatic adjustment of refrigerant flow
  • Ice cube machine: countercurrent spray technology: water flows from top to bottom to freeze, eliminating white fog bubbles. Ice full detection system: infrared + weight dual sensor, error <5g
 

Visual After-Sales Service Of Industrial Ice Machine

1. After the ice machine fails, contact us, our engineer will remotely check the cause of the failure for you and determine whether parts need to be replaced.
 
2. If replacement is required, we will send you an international express within 24 hours and provide you with a tracking number
 
3. IF you sign for it, you will be provided with video guidance according to your needs.
 
4. After the repair is completed, we will return within three days to ensure that the industrial ice machine is operating normally after repair
 

Continuously Upgraded Remote Support System

Provide you with the “General Repair Standard” to ensure that you will not be charged a service fee exceeding the standard.
 
If your local repairman is unable to repair, we can also provide video guidance to complete the repair.
 
The zero-level ice machine sent includes built-in spare consumables, such as sealing rings, etc.
 

Pecold Dares To Promise

 
If the video guidance cannot solve the problem-bear the first 2 hours of labor costs of the local technician
If the parts are not delivered within the promised time limit – compensate the equipment rental fee on a daily basis
If the failure is caused by a design defect – upgrade the part for free for life”
 
Pecold may not be the most well-known supplier in your choice, but it must be the most reliable partner when the equipment fails – when the equipment fails, what you need is a fast after sales service and practical ice-making solution, not a PPT explanation from the service team.

Frequently Asked Question

Pecold’s remote support system provides international buyers with technical assistance via video call, electronic diagnostic guidance, and direct engineer consultation without requiring costly on-site technician visits. This service guarantee ensures Pecold ice machine operators globally can resolve most operational issues, perform guided maintenance, and receive troubleshooting support quickly, minimizing production downtime even where local specialist technicians are unavailable.

Pecold’s remote support team prioritizes rapid response to ice machine issues, with initial technical contact typically available within business hours and urgent production-affecting faults escalated for faster attention. The remote diagnostic capability means Pecold can begin guiding problem resolution within hours of contact rather than the days required to arrange an on-site visit, significantly reducing total downtime impact on the buyer’s ice production operation.

Pecold ships spare parts for its ice machines to buyers globally via international courier services, with parts typically dispatched within one to three business days of order confirmation. Buyers in remote locations are advised to maintain a recommended set of critical spare parts on hand to cover high-wear components, and Pecold’s support team assists buyers in identifying which parts to stock based on their machine model, operating hours, and local repair capability.

Pecold’s after-sales support team communicates with international buyers primarily in English and Chinese, with additional language support coordinated where needed for buyers in specific regions. Pecold uses detailed visual guidance, labelled diagrams, and video demonstration to supplement language-based instruction, ensuring buyers can understand and correctly execute the support team’s technical guidance regardless of language differences between buyer and Pecold support team.

佩科尔德